Associate, Client Service II

Job description

Bring your ideas. Make history.

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Client Service Manager to join our Treasury Services Client Servicing team in EMEA. This role is located in Manchester and is hybrid.

In this role, you'll make an impact in the following ways:

• Servicing clients across different market segments and/or regions with multiple countries and languages.


• Acting as a first point of contact for client inquiries related to payments transactions.


• Ability to individually manage day to day workload and prioritize based on urgency.


• Provide day to day servicing support to BNY Mellon Treasury Services Relationship Management and maintain positive client experience to our existing and potential new clients.

To be successful in this role, we're seeking the following:

• Direct Client Facing Experience within Financial Services


• Experience of correspondent banking or understanding of the payments product and life cycle


• Experience of client digital portals offered by financial institutions.


• Experience of working in a global team

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024


• World's Most Admired Companies, Fortune 2024


• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024


• "Most Just Companies", Just Capital and CNBC, 2024


• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024


• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.