DUAL Communications Manager

Job description

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

• A great opportunity for someone looking to drive strategic internal and external communications to support UK business growth
• A high energy, fast paced and entrepreneurial environment
• Full time, based in London, working within a collaborative team

About DUAL

Founded in 1998, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That's how we have become one of the world's largest international underwriting agencies with US$2.3bn of GWP.

DUAL is part of Howden Group Holdings, an international insurance group with employee ownership at its heart. The Group was founded in 1994 and now has divisions in broking and underwriting, operates in 45 territories and employs over 10,500 people handling US$12bn of premium on behalf of clients.

• People: 1,000
• Countries: 19 and 45 locations

You can find out more about us on our website www.dualgroup.com

Role overview

This role reports into the UK Head of Marketing, leading on DUAL's UK communications, a key part of driving the business forward. To achieve this, you'll be collaborating with colleagues across DUAL to deliver engaging internal and external communications. As Corporate Communications Manager, you will be part of a friendly marketing team, working closely with stakeholders at all levels across the business.

It goes without saying that you will be a natural communicator with excellent creative and copywriting skills. You will have experience of implementing communications strategy and delivering on this across a range of internal and external channels.

Role responsibilities

• Working with the Head of Marketing to develop a detailed communications plan in line with the UK marketing and business strategies, and following this plan through to delivery, with regular and visible activity.
• Drive internal and external profile building for our ExCo and MDs.
• We can confidently say that no two days are the same in this role, so the ability to thrive in a fast-paced environment is essential.
• Keep up to date with the latest communications trends, implementing them where relevant.
• Managing relationships with internal and external design partners.
• Report on the performance of digital channels/activities so we can use the data to inform future activities and report on campaign effectiveness to the business
• Contribute to, and work with the wider communications teams to develop, manage and implement content as required
• Act, and be recognised as a trusted communications adviser for internal stakeholders
• We are a fairly small team, so you'll be operating at both a strategic and tactical delivery level.
• Develop a comprehensive understanding of various business areas within the DUAL to tailor communication strategies accordingly.
• Provide support for the global rebranding initiative as necessary, contributing insights and efforts towards its success.
• Work closely with the global corporate communications team, as well as with our group PR agency.

Key requirements

• Experience and understanding of leading on PR activity - contacts in the insurance press would be desirable.
• Excellent copywriting skills, with the ability to tailor your content to meet audience needs.
• Excellent attention to detail, with a good grasp of grammar and strong proof reading skills
• Active listening and strong influencing and presenting skills
• Good creative and lateral thinking, combined with imaginative problem-solving skills. We will give you the opportunity to work on a variety of projects, so you will be someone who is comfortable using your initiative when needed
• Highly organised and capable of prioritising multiple projects
• Experience of working across a variety of communications channels
• An understanding of brand and tone of voice, and their importance in our group communications
• Experience in insurance or financial services is beneficial but not essential.
• Filming and video editing skills would be beneficial but not essential.

Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .
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