Financial Service Manager

Job description

Do you have a successful background in service delivery? Maybe you are in a leadership role within a finance department? This exciting and business critical role could be just the thing for you!

We are looking for a Financial Service Manager to be responsible for the management of transactional F&A services we provide to a portfolio of NHS clients. Every year on behalf of the NHS, among other things, we look after £225bn in cash, recover over £20bn of debt and almost £800m of VAT, and process over six and a half million accounts payable transactions. We provide services to around two thirds of all NHS organisations.

You will work in a continuous improvement environment acting as an intermediary between colleagues and clients to help coordinate the service improvements and change requests for our clients. This integral role within the Service Management Team will be supported be a Service Coordinator that you will have line management responsibilities for.

We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.
Predominantly based from home, this hybrid role comes with the expectation to travel to various offices once per month.

What you will be doing:

• Work within the business delivering on change requests from client
• Lead and facilitate F&A Client user forums
• Lead all aspects of the active case management and reporting of complaints for F&A
• Collate Net Promoter Score feedback and work with the relevant departments on service improvement
• Developing a deep understanding how our services can suit client business needs
• Producing reports and presenting to clients and colleagues on service performance

What you will bring:

• Previous experience in service manager role or as recipient of a finance or accounting shared service provision
• Ability to demonstrate the technical ability in the compilation, analysis and presentation of information to a strategic level
• Experience of presenting to and influencing senior staff
• Ability to work autonomously, balancing multiple priorities with outstanding organisational skills
• Good inter-personal skills at a senior level
• Previous line manager experience, preferably within a finance or IT team

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Employment Type: Full-time, Permanent
Location: Midlands and North West
Security Clearance Level: DBS
Internal Recruiter: Rachel
Salary: Up to £55,000 per annum - Depending upon experience and development needs
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.