Marketing Manager - Communications & Operations

Job description

About the Role
Base Location: Flexible UK & Ireland | We're proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base 'home' location to be one of our SSE offices or depots around the UK and Ireland.

Salary: £47,600 - £71,600 +performance-related bonus+ a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

As ourMarketing Manager - Communications & Operations, you will:

- lead in the adoption of a customer centric approach, delivering best in class customer communications, to drive positive customer experience

- build and lead a high-performing, cross-border team that is motivated, creative, cross trained across customer segments and jurisdictions, who seek out process and customer experience improvements

- deliver all operational comms in support of the ECS business, driving base engagement and retention, to include operational letters, emails, collateral and the associated management of same

- be a trusted marketing communications advisor and interface with stakeholders from Sales, Service and Regulation teams, advising on customer communications and engagement strategies

- report on team performance
What do I need?
To be considered for this role, we would love you to have:

- the proven ability to embed a performance culture across cross-border teams by ensuring targets are specific, measurable and constantly monitored

- a deep understanding of customer communications, best practice models, EDM/DM strategies, renewals, processes and industry

- proven relationship building and stakeholder management skills

- demonstrable experience in a Below the Line marketing role

- a results-oriented mindset, with the ability to make decisions quickly when necessary and the resilience to challenge / be challenged
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". We're investing £20.5bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading.

In Great Britain we operate under the brand SSE Energy Solutions providing energy and related energy solutions (EV, Solar, Smart, Heating & Cooling etc) to businesses of all sizes and public sector organisations across Great Britain.

In Ireland - we operate under the brand SSE Airtricity providing energy and related energy solutions (Solar, EV etc) to homes, businesses including public sector organisations across the island of Ireland.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What's in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contactAndy on [email protected] or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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