Operations Manager

Job description

Operations Manager - Aon Underwriting Managers We are currently looking to recruit an Operations Manager to join Aon Underwriting Managers based in Chelmsford. The Operations Manager will work closely with stakeholders across the underwriting business and beyond, to ensure our services are delivered to our agreed KPIs, and that we continuously improve our processes and services.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Aon Underwriting Managers Aon Underwriting Managers (AUM) is the in-house MGA working on behalf of Lloyd's and Company Market insurers to provide underwriting, claims, exposure management and reporting services, delivering sustainably profitable underwriting outcomes.
AUM's primary distribution channels are Aon's broking divisions worldwide, supporting Aon's International and UK based clients AUM works with colleagues across the business globally to design and deliver market leading solutions across a broad range of commercial classes.
The business is in an exciting growth phase with a stated ambition of writing over $1bn of GWP in 2024 and with investment appetite for technology, process improvement and M&A to scale further and faster.
What the day will look like

• Operate as the go-to person for operational queries from underwriting and claims teams
• Work with underwriting and claims teams to review and continuously improve existing processes.
• Support the growth of the AUM business by working with our product development teams to structure processes for new products and services.
• Support the operations function by investigating ad hoc queries or challenges to find root cause
• Monitor and support adoption of standard processes and procedures.
• Collaborate across onshore teams to ensure that the services provided by our offshore partners meet agreed service levels, and flag any challenges appropriately.
• Manage electronic stamp production through product renewal cycles.
• Assess and raise requests for system or reporting changes from underwriting and claims teams as part of the system change triage team.
• Support management and reporting of gross premium income limits, including flagging any limit breaches.

Skills and experience that will lead to success

• Proven experience of Operations within Insurance.
• Technical knowledge of Lloyd's/London Market and non-Lloyd's processes.
• Self-motivated, reliable and resourceful.
• Experience of structuring and delivery of new initiatives / projects.
• An understanding of electronic trading via PPL.
• Effective stakeholder relationship management.
• Knowledge of process analysis, streamlining and improvement.

How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

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