Senior Associate, Client Service

Job description

Senior Associate, Corporate Trust, Client Service

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Associate to join our Corporate Trust, Client Service team. This role is located in Manchester, UK and will be working in a hybrid capacity (3 days a week in the office).

We currently have over 300 people employed in Corporate Trust Global Client Services based in Wexford, Dublin and Poland. The team continues to grow as we take on new business. We work very closely with our colleagues in other locations like India, UK and the US and other locations to streamline and align processes. We work closely with the Corporate Trust Global Client Service team who have overall responsibility for the operational relationship with the client.

The Senior Associate, Client Services works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. The one of primary responsibility is the management of a portfolio of loans in which BNY Mellon act as facility agent and/or security trustee. The Senior Associate will quickly address and resolve problems, possess strong decision-making and organizational skills.

In this role, you'll make an impact in the following ways:

• Day to day oversight of the assigned portfolios to ensure high Client Experience Levels and support multiple, complex client accounts.


• Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight - ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio's Performance, Monitoring of Service Level


• Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams


• Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.


• Preparing and distributing notices to Client and each syndicate lender as required by the Credit Facility, including Reminders, Rollovers & Rate sets


• Calculating interest rates for each accrual period and distributing rate set notices


• Track and pay multiple lenders in a single interest period removing Lender of Record claims


• Billing and collecting principal, interest, and fee payments from Client. Distributing all funds collected to the syndicate lenders


• Collecting of financial statements and compliance requirements from Client as required by the Credit Facility, forwarding such information to each syndicate lender in accordance with the Credit Facility


• Processing lender assignments and maintaining the official lender register


• Full capability to support official Alternative Reference Rates in accordance with published conventions


• Employee Development: Key role in training of support team on Client and deal specific requirements


• Develop strong working relationships with Front Office Relationship Managers


• Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution


• Resolves complex or non-routine client issues or inquires, as needed.


• Central point of contact for business development and assume client onboarding and/or risk management responsibilities

To be successful in this role, we're seeking the following:

• Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)


• Strong Client Management Experience and Ability to review deal governing documents


• Experience in Loans (syndicated, bi-lateral, real estate) very desirable


• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.


• To proactively monitor and manage the activities performed within our business partners outside of Ireland


• Effective interpersonal, oral and written communication skills


• Excellent analytical, organisational and time management skills with the ability to meet tight deadlines


• Problem solving skills, judgement, and experience to analyze information


• Proficiency in using Microsoft packages particularly Excel

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024


• World's Most Admired Companies, Fortune 2024


• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024


• "Most Just Companies", Just Capital and CNBC, 2024


• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024


• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.