Shopper Insights Client Lead

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby is looking for a Client Lead to join them on a permanent basis, facing in to one of the UK's leading Retailers!

In this role you will build highly trusted relationships with Clients, understand the strategic priorities of your CPG supplier base and ensure the tools and services Clients have invested in are delivering great client experience, usage and value.

Key accountabilities

• Own and achieve 'Client Success' for a set of clients within an assigned category. KPIs include client satisfaction, tool usage / engagement and total account value

• Manage your own client workplan and stakeholders, antipcating their needs and proactively coming up with solutions.

• Build brilliant insight briefs and presentations that meet CPGs needs and present back the actionable recommendations.

• Spot sales opportunities to deliver commercial performance targets within client portfolio.

• Collaborate with counterparts across dunnhumby's departments to deliver joined up client experience

• Maintain all required skills & complete necessary training and act in line with our values and Code of Business

Qualifications & Experience

- Bachelor's degree or equivalent in any subject

- Understanding of the Retail/CPG industry

• Relevant work experience in account management

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)