Team Manager

Job description

Base Location: Penner Road

Salary: Starting £39,415 plus shift allowance, plus a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 37 hours per week, with working hours from 8am until 8pm

About the Department

SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management.

What is the Role?

Acting as a brand ambassador for SSE, you will be required to lead, motivate and empower a team of Customer Service Advisors to consistently deliver an exceptional customer experience. Through regular coaching, upskilling and performance management, you must equip a team to consistently delight our customers and deliver moments that matter at every opportunity.
To achieve success in this role you must lead by example and take responsibility for ensuring SSE is no.1 for customer service within the industry, whilst adhering to compliance and industry regulatory requirements at all times.

Role Responsibilities

Manage and empower a team of advisors to create positive customer experiences.

You will be responsible for ensuring all team members are up skilled and compliant with company and industry regulatory requirements.

You will create a commitment-based environment and will collectively work to develop personal and team objectives.

To achieve success you must inspire confidence, trust, and self-belief in each team member.

You will be a role model for SSE and will encourage the sharing of stories and experiences to instil pride and vigour in each advisor which will in turn create a family as opposed to a team.

Skills/Competencies Required for Role?

Experience within a similar role is preferable

The ability to coach and manage a team

Experience working independently

The ability to stay calm and deal with customer crisis situations

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Click here to find out what else is on offer.

Next Steps

All applications should be submitted online however to discuss any adjustments you may require submitting your application please get in touch with [email protected] We'll let you know the outcome of your application after the closing date.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact [email protected].

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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