Vice President, Client Service Manager I

Job description

Middle Office - Derivatives Operations Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member to join our Middle Office - Derivatives Operations team. This role is located in Manchester, UK and is working in a hybrid capacity. (3 days in the office per week).

In this role, you'll make an impact in the following ways:

• Coordinates and directs the daily operations of a medium sized team. Monitors work metrics and standards; resolves team issues as required.


• Resolves complex or non-routine operational issues and inquiries as needed, providing work direction and technical assistance.


• Maintains relationships with business teams to report client trends and needs, using knowledge of client issues to contribute to business development efforts.


• Manages internal activities and initiatives designed to improve the daily operations.


• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.


• Responsible for the achievement of team goals and objectives, talent management and supervision of team members. Team supports a selected number of client accounts ranging from moderate to highly complex.

To be successful in this role, we're seeking the following:

• Bachelor's degree in Economics, Finance, Business or the equivalent combination of education and experience


• Experience in reconciliations, trade processing, settlements and cash processing are all skills transferrable to this role. Full derivative product training will be provided and is not a barrier to entry.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024


• World's Most Admired Companies, Fortune 2024


• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024


• "Most Just Companies", Just Capital and CNBC, 2024


• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024


• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.